Privacy Policy for Frongadair Holiday Cottage

Effective Date: 07/10/2025

Introduction

At Frongadair Holiday Cottage, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a booking.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Booking Information: Name, email address, phone number, postal address, payment details, and booking preferences.

• Communication Data: Correspondence with us via email, phone, or our website.

• Technical Data: IP address, browser type, and usage data collected through cookies.

2. How We Use Your Information

We use your personal information for the following purposes:

• Booking Management: To process and manage your reservations.

• Communication: To respond to inquiries and send booking confirmations.

• Website Improvement: To analyse website usage, improve user experience, and understand visitor behaviour using tools such as Google Analytics.

• Advertising and Marketing: To measure and improve the effectiveness of our online advertising campaigns, including Google Ads, and to deliver more relevant content and offers.

• Legal Compliance: To comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract (e.g., booking a stay).

• Legal Obligation: Compliance with legal obligations (e.g., tax reporting).

• Legitimate Interests: Processing based on our legitimate interests, provided this does not override your rights and freedoms.

4. Data Sharing

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: Trusted partners who assist in booking and payment processing, subject to confidentiality agreements.

• Legal Requirements: When required by law or to protect our rights.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data.

• Rectification: Correct any inaccuracies in your data.

• Erasure: Request the deletion of your data, subject to certain conditions.

• Restriction: Limit the processing of your data.

• Objection: Object to the processing of your data based on legitimate interests.

• Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings through your browser settings. For more information, please refer to our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fron Gadair Holiday Cottage - enquiries@frongadairholidaycottage.co.uk